Riverside City College Student Technology Support
RCC Student Technology Support
| Single Sign-On/EMAIL/PORTALS | SOFTWARE/ HARDWARE |
| WIFI/PRINTING | ADDITIONAL RESOURCES |
Technology Video Tutorials
- Accessing MyPortal/Student Email
- Student Email and Access to Office 365
- How to Access Canvas
- How to Retrieve Username and Password
Email, Portals, and Single Sign-on
Riverside Community College District students and employees are all assigned email addresses, which allows access to multiple services. You may log in through the Microsoft Office 365 website or RCCD's single sign-on portal.
 Office 365Access Your Email |
 Single Sign-OnSSO Portal |
Student Email
Student emails consist of your first initial, last name, and in some cases, a number: John Doe, jdoe2@student.rccd.edu. All student email addresses end with thestudent.rccd.edudomain. Use your full email
and password to login.
Your student email is created when you apply to be a Riverside City College student. When you receive your email information, you must log in for the first time using a temporary password that consists of:
- Your capitalized first initial,
- lowercase last initial, and
- 6-digit date of birth (MMDDYY).
Example: If your name is Steven Tracy and your date of birth is August 7, 1997, your
default password is St080797
You will be prompted to create a secure password once you log in. The new password will require the following:
- Must be at least 8 characters long
- Must have at least 1 lowercase character
- Must have at least 1 uppercase character
- Must have at least 1 numeric character
Make sure to also set up your recovery email and multi-factor authentication.
RCCD's Single Sign-on (SSO) allows you to use your student email and password for a variety of other services, including MyPortal, Canvas, EduNav, Microsoft Office, Adobe software, and more. You can log in and click on the icon of the service you wish to access. Access your single sign-on portal
For additional instructions, learn how to sign into services like Canvas with your student email (video)
Need help? Utilize the student helpdesk. They can assist with account issues such as password resets and the inability to access certain services. You can get in touch with them via email or phone. Learn how to reach student student helpdesk
If you are unable to log in to your accounts or have other questions about getting
started with RCC, please contact:
RCC Outreach & Welcome Center
(951) 222-8574
outreach@rcc.edu
Lost Password/Password Reset
If you have set up a recovery email or two-factor authentication in Office 365, reset
or change your password by following the lost password prompts.
Else, students and employees may contact the helpdesk for lost password assistance. Contact the helpdesk by calling (951) 222-8388 and pressing 2 when prompted, or emailing student_helpdesk@rccd.edu.
Security
Multi-factor authentication is available for all accounts, and required for all employee accounts. Authentication methods include an authenticator app or SMS/text.
Never send personal information, including passwords, social security numbers, or other important identifying information, over email. Please refrain from clicking links from unknown senders and report any phishing attempts to spam@rccd.edu. Always log out from the email system to protect access to your account.
Hardware and Software
Supply and Student Discounts
Some programs supply their students with computer hardware (if required for study). You also have the option to purchase your own computer hardware and/or software at discount. The Foundation for California Community Colleges CollegeBuys site provides discounts for hardware and software purchases for students and employees.
Software on Personal Computer
College-supplied computers come with all required software already installed. For your personal system, you can download Microsoft Office 365 applications from inside your RCC Single Sign-on Portal. Check with your department about additional specific applications. Adobe offers a student rate when you provide your student email address.
Wifi Access and Printing
Connecting to Wifi
RCC has two wireless networks, administered by RCCD, to provide internet access on campus:
- A limited network for campus guests is time, bandwidth and destination restricted (intended only for college applications)
- A securely encrypted network for students and staff (guests can receive access through
a department sponsor, who must submit the request to the district Helpdesk. Please allow 24 hours to process.
Do Not Abuse This Privilege. Wireless service is for quick access to the internet and has time restrictions. Do not use this service for downloading graphics, audio or video. - HOW TO CONNECT TO WIFI
Printing
There are a number of labs and engagement centers around campus that allow you to print. Rules and fees may vary — some programs require printing, which may be included as part of your materials fee. Check with your instructor or department for more information. General copy and print services for students are available inside the Digital Library. Additional printers can be found around campus. Ask our department for more information.
Additional Resources and Support
Accessing Software and Online Courses
While YouTube and the internet can help you solve certain problems, the links below can help you resolve issues or just be more confident when working with the technology. Still stuck? Contact our Help Desk and we’ll do our best to answer your questions.
| OUTLOOK HELP | OUTLOOK ADVANCED FEATURES WEBINAR |
| CANVAS TRAINING | DISTANCE EDUCATION |
Special Requests
Our RCC campus is the size of a small city…or an urban hub. We have dedicated Catering and Facility Rental teams to deliver services outside of the regular student experience. District technology staff are sometimes called upon for special requests, like creating a temporary stand alone wifi network, which can be provided for a fee (as coordinated by the Event Planning team).