Customer Relations

The Customer Relations Certificate provides students with important communication skills and an understanding of how these skills should be utilized when working in customer service. Additionally, students will learn about different personality styles and how to effectively adapt to working with people with different styles. As a result of their classroom experience, students will be able to provide effective customer service and demonstrate collaborative problem-solving.

Program Learning Outcomes

Upon successful completion of this program, students should be able to:

• Analyze and apply four essential customer service best practices in a role play.

• Construct and deliver constructive criticism of a customer service experience session.

• Demonstrate the collaborative problem-solving model to a case study.

Program Requirements

Course Requirements: 36 Hours

Course	Title	Hours
PDS-806	The Art of Negotiating and Collaborating	12
PDS-807	Personality Styles and Difficult Relationships	12
PDS-813	Best Practices in Customer Service	12

Total: 36 Hours

This Program Pathway will allow a full-time student to complete this program in 6 months. For students who require a part time pathway, please see a counselor for more information